Frequently Asked Questions

Yes. Patients can complete intake forms online before arriving at the clinic. Submitted information can flow into Titan, helping reduce duplicate data entry, paperwork and front-desk workload.

Yes. Titan includes an embedded scheduler with appointment status, recurring appointments, rescheduling and patient-specific calendar views. Patient check-in is connected to appointments, cases and visits so front-desk activity stays tied to the clinical workflow.

Yes. Titan includes integrated two-way SMS communication, appointment confirmations, automated reminders and an SMS message center so staff can manage patient communication without leaving the workflow.

Yes. Titan uses structured patient, case and clinical information already captured in the EMR to simplify preparation of professional narrative reports. Reports can be exported to Microsoft Word or PDF for authorized recipients such as attorneys and insurers.

Medical Referral Tracking is an upcoming PI workflow feature for situations where a patient needs additional medical care outside the chiropractic clinic.

Titan will help the clinic prepare referral communication, document when a referral letter is sent to the attorney, track follow-up, record an outside provider or facility when available, and follow appointment or completion progress while keeping the referral connected to the PI case.

Yes. Titan can keep multiple cases associated with one patient while maintaining the appropriate case context for appointments, check-ins, visits and other case-related activity.

Yes. Titan can generate CMS-1500 forms and EDI 837P claim files as part of the billing workflow. Built-in validation helps surface required claim information before an EDI file is generated.

Titan-related remote support is focused specifically on Titan ChiroCHART and the clinic's use of Titan. This additional remote support is included with the Professional and Premium plans. Depending on the situation, support may include:

• Titan configuration and settings guidance
• Titan workflow questions and usage guidance
• Troubleshooting Titan-related issues
• Document or data questions related to Titan
• Technical issues that directly affect Titan usage

Selected customization is available based on plan, scope and technical fit. The Professional plan includes intake form customization, while the Premium plan supports broader customization options such as forms, reports, fields and selected workflows. Additional development fees may apply depending on the requested work.

Yes. A one-time setup fee applies to configuration and onboarding. The current setup fees are $250 for Basic, $350 for Professional and $450 for Premium. Please refer to the Pricing page for current pricing.

Partial data migration may be available during setup, depending on the source system and available export formats. Migration scope is reviewed during onboarding and full migration is not guaranteed.

After cancellation, Titan currently retains clinic data securely for 30 days. During that period, available export options can be discussed based on the clinic's data and requirements.

Yes. You can request a Titan ChiroCHART demo video first, so you can review the product without committing to a live meeting. If you want a more detailed walkthrough afterward, you can contact us to discuss a live demonstration.