Privacy Policy | Titan ChiroCHART

Table of Contents

1. Information We Collect

We may collect the following categories of information, depending on your interactions with our Site and Services:

• Contact & Account Information: Name, email address, phone number, clinic name, role, and login credentials you provide.
• Subscription & Transaction Data: Plan selection, billing contact, and limited payment metadata (payments are processed by third-party processors; we do not store full card numbers).
• Patient Information (PHI): If you are a healthcare provider using Titan and HIPAA applies to the information involved, patient information you upload or create within the Services may constitute PHI. Titan processes PHI in its role as a Business Associate when applicable.
• Technical & Usage Data: IP address, device and browser type, pages viewed, referring/exit pages, timestamps, and feature usage.
• Support Communications: Content of emails or messages you send to us for support, training, or onboarding.

2. How We Use Information

• Provide, operate, maintain, and secure the Services.
• Configure tenant environments and user access; authenticate and authorize users.
• Improve performance, reliability, and user experience.
• Provide support, training, and service-related communications.
• Comply with legal, regulatory, and contractual obligations (including HIPAA).
• Protect against, investigate, and deter fraudulent, unauthorized, or illegal activity.

We do not sell your personal information.

3. Information Sharing & Disclosure

We may disclose information as follows:

• Service Providers: Vendors that host, support, or process data on our behalf (e.g., cloud infrastructure providers like AWS, email delivery, analytics) under confidentiality and security obligations.
• Legal & Compliance: To comply with applicable laws, regulations, legal process, or enforceable governmental requests; to enforce our agreements; or to protect rights, property, or safety.
• Business Transfers: In connection with a merger, acquisition, financing, or sale of assets, subject to appropriate confidentiality.

4. Security & HIPAA Compliance

We implement administrative, physical, and technical safeguards designed to protect personal information and PHI, including but not limited to:

• Encryption in transit (TLS 1.2+) and at rest (e.g., AES-256 where applicable).
• Role-based access controls, least-privilege, and multi-factor authentication (where enabled).
• Audit logging and monitoring of system access and activity.
• Secure development and change-management practices.

For covered entities and business associates, we will execute a Business Associate Agreement (BAA) as required under HIPAA.

5. Data Retention

We retain information for as long as needed to provide the Services, fulfill the purposes outlined in this Policy, or as required by law. Upon account termination, we follow secure data disposition procedures, which may include deletion, de-identification, or archival as contractually required.

6. Cookies & Analytics

We use cookies and similar technologies to remember settings, authenticate sessions, and analyze site usage. You can control cookies through your browser settings. Some features may not function properly without cookies.

7. SMS Communications

Titan EMR Solutions provides SMS-based customer support for Titan ChiroCHART customers who initiate a text conversation with our published support number. When you initiate a text conversation, we use your mobile number and the content of the conversation to respond to your Titan ChiroCHART support request.

Support messages may address product questions, configuration assistance, troubleshooting, account-related questions and other Titan ChiroCHART customer-service needs. We do not use this customer-support number to initiate unsolicited marketing or promotional SMS messages.

Message frequency varies based on the support conversation. Message and data rates may apply.

Opt-out: Reply STOP to opt out of further messages. Help: Reply HELP for assistance or contact us at support@titanchirochart.com.

Mobile phone numbers, SMS opt-in information and text-messaging consent are not sold or shared with third parties or affiliates for their own marketing or promotional purposes. We may use service providers as necessary to deliver and operate our messaging services, subject to appropriate contractual and privacy protections.

Certain Titan ChiroCHART features may separately enable clinics to communicate with their own patients by SMS. Those clinic-to-patient communications are controlled by the clinic and are subject to the clinic's own consent, privacy and compliance obligations.

8. Your Rights & Choices

• Access/Correction: You may request access to or correction of your personal information.
• Deletion: You may request deletion subject to legal and contractual limits (for PHI, requests are generally directed through your clinic).
• Marketing Opt-Out: You may opt out of non-essential communications using unsubscribe links or by contacting us.

9. California Privacy (CCPA/CPRA)

If you are a California resident, you may have rights under the CCPA/CPRA, including rights to know, delete, and correct certain personal information, and to limit the use of sensitive personal information. We do not sell or share personal information for cross-context behavioral advertising. To exercise rights, see Contact Us.

10. Children’s Privacy

Our public website is intended for business users. We do not knowingly collect personal information from children under 13 via the public site. PHI within the Services is processed only for authorized healthcare purposes by our customers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date reflects the latest revision. Your continued use of the Site or Services after changes are posted signifies acceptance.

12. Contact Us

For privacy inquiries, requests, or complaints, contact:

Email: support@titanchirochart.com
Phone: (888) 644-8850
Fax: (714) 643-5855