Privacy Policy | Titan EMR Solutions
Effective Date: January 1, 2026 | Last Updated: January 3, 2026
Titan EMR Solutions ("Titan," "we," "us," "our") respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit titanchirochart.com or use our cloud-based EMR software and related services (the "Services").
1. Information We Collect
We may collect the following categories of information, depending on your interactions with our Site and Services:
- Contact & Account Information: Name, email address, phone number, clinic name, role, and login credentials you provide.
- Subscription & Transaction Data: Plan selection, billing contact, and limited payment metadata (payments are processed by third-party processors; we do not store full card numbers).
- Patient Information (PHI): If you are a healthcare provider using Titan, patient data you upload or create within the Services is protected under HIPAA. We process PHI as a HIPAA Business Associate.
- Technical & Usage Data: IP address, device and browser type, pages viewed, referring/exit pages, timestamps, and feature usage.
- Support Communications: Content of emails or messages you send to us for support, training, or onboarding.
2. How We Use Information
- Provide, operate, maintain, and secure the Services.
- Configure tenant environments and user access; authenticate and authorize users.
- Improve performance, reliability, and user experience.
- Provide support, training, and service-related communications.
- Comply with legal, regulatory, and contractual obligations (including HIPAA).
- Protect against, investigate, and deter fraudulent, unauthorized, or illegal activity.
We do not sell your personal information.
3. Information Sharing & Disclosure
We may disclose information as follows:
- Service Providers: Vendors that host, support, or process data on our behalf (e.g., cloud infrastructure providers like AWS, email delivery, analytics) under confidentiality and security obligations.
- Legal & Compliance: To comply with applicable laws, regulations, legal process, or enforceable governmental requests; to enforce our agreements; or to protect rights, property, or safety.
- Business Transfers: In connection with a merger, acquisition, financing, or sale of assets, subject to appropriate confidentiality.
4. Security & HIPAA Compliance
We implement administrative, physical, and technical safeguards designed to protect personal information and PHI, including but not limited to:
- Encryption in transit (TLS 1.2+) and at rest (e.g., AES-256 where applicable).
- Role-based access controls, least-privilege, and multi-factor authentication (where enabled).
- Audit logging and monitoring of system access and activity.
- Secure development and change-management practices.
For covered entities and business associates, we will execute a Business Associate Agreement (BAA) as required under HIPAA.
5. Data Retention
We retain information for as long as needed to provide the Services, fulfill the purposes outlined in this Policy, or as required by law. Upon account termination, we follow secure data disposition procedures, which may include deletion, de-identification, or archival as contractually required.
6. Cookies & Analytics
We use cookies and similar technologies to remember settings, authenticate sessions, and analyze site usage. You can control cookies through your browser settings. Some features may not function properly without cookies.
7. SMS Communications
If you provide your phone number to Titan EMR Solutions or through Titan ChiroCHART, you agree that we may send you service-related SMS messages, which may include:
- Appointment reminders and confirmations
- Account, security, and system notifications
- Customer support and service updates
Message frequency may vary. Message and data rates may apply.
Opt-out: You can opt out at any time by replying STOP. After you opt out, you may receive a final confirmation message and we will stop sending SMS messages to that number.
Help: Reply HELP for assistance or contact us at support@titanchirochart.com.
We do not sell phone numbers and we do not share phone numbers with third parties for their own marketing purposes.
8. Your Rights & Choices
- Access/Correction: You may request access to or correction of your personal information.
- Deletion: You may request deletion subject to legal and contractual limits (for PHI, requests are generally directed through your clinic).
- Marketing Opt-Out: You may opt out of non-essential communications using unsubscribe links or by contacting us.
9. California Privacy (CCPA/CPRA)
If you are a California resident, you may have rights under the CCPA/CPRA, including rights to know, delete, and correct certain personal information, and to limit the use of sensitive personal information. We do not sell or share personal information for cross-context behavioral advertising. To exercise rights, see Contact Us.
10. Children’s Privacy
Our public website is intended for business users. We do not knowingly collect personal information from children under 13 via the public site. PHI within the Services is processed only for authorized healthcare purposes by our customers.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date reflects the latest revision. Your continued use of the Site or Services after changes are posted signifies acceptance.